Refund policy

Return & Refund Policy

At Melbourne Clothing Store, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Returns

• You may request a return or exchange within 30 days of receiving your order.

• Items must be unused, unwashed, and in original condition, with all tags and packaging intact.

• Returns that show signs of wear, damage, or alteration will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Underwear or intimate wear

• Items marked as Final Sale

• Gift cards

How to Start a Return

To initiate a return, please contact our support team with:

• Your order number

• The reason for return

• Clear photos (if the item is damaged or incorrect)

Our team will provide return instructions within 1–2 business days.

Refunds

• Once your return is received and inspected, we will notify you of the approval status.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping fees are non-refundable, unless the return is due to our error.

Exchanges

• If you received a damaged, defective, or incorrect item, we will replace it at no extra cost.

• Exchanges are subject to stock availability.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or PayPal account again

• Contact your payment provider

• If the issue continues, contact us for assistance

Contact Us

For any questions regarding returns or refunds, please contact us